Learn about Client Retention and Customer Service strategies

client retention

About Client Retention and Customer Service

Client retention Jodi Riolo and Sandie MarinobleClient Retention is located in the beautiful foothills of Placer County in Northern California. We are customer service experts with over 35 years of telecommunications and human resources experience. We believe customer service is an attitude, not a department. We are positive, forward thinkers, who are energetic and love to laugh. We intensely enjoy working with business owners and entrepreneurs. Our passion is focused on the importance of keeping businesses connected to their valued customers and clients.
Our mission is to help business owners and entrepreneurs consistently connect with customers, using highly effective, personal, customized greeting cards. This proven follow up system adds a personal touch and clearly differentiates you from your competition by putting your brand in their hands.
We are committed to fully supporting our customers by helping them achieve loyal customers that continually reward them with repeat and referral business. Business relationships are built on individual connection and personal service and our fabulous cards achieve this. We love our cards and we love what we do! Guiding you through the creation and implementation of the best possible follow up program is where we excel.

It’s Imperative That Your Prospects, Clients, and Customers Remember You.

Client Retention can help you make that happen! We look forward to serving you, supporting you and being a part of your business growth. We want to create a Follow Up Plan for you!
Contact us today so we can get started putting together a cost effective program based on your needs and budget!

The Client Retention Team


Jodi Riolo

Jodi Riolo brings more than 30 years experience in customer service to Client Retention.
Client retention Jodi RioloHer career as a highly successful supervisor, manager and trainer in the telecommunications and cable TV industry uniquely qualifies Jodi to help businesses understand the importance, value and benefit of retaining clients in a competitive market.
Jodi also possesses a strong technical background. She was instrumental in the successful launch of a voice-mail product in 1992 and a long-distance company in 1997. In the context of her work, Jodi has also produced a wide variety of brochures, booklets and glossaries.
She currently is a member of the Leadership Team for eWomenNetwork in South Placer County and co-chairs the Foundation Committee for the eWomenNetwork Chapter in Folsom, California, helping to raise funds for local non-profits supporting the emotional and financial needs of women and children. Jodi is also a Board member for Placer Women’s Network in Roseville, California.
Jodi was known in the corporate world for her enthusiasm and ability to approach challenges with a positive attitude. She brings this quality to Client Retention, enhancing her commitment to help clients not only keep their customers, but increase their satisfaction, retain employees, and grow business through referrals. In combination with Jodi’s highly professional communication with all clients, she possesses a passionate belief that businesses and entrepreneurs who stay “top of mind” with clients will be the ones that not only survive but thrive.

Jodi Riolo on LinkedinJodi Riolo on FacebookClient Retention on Twitter You can contact Jodi at
[email protected]


Sandie Marinoble

Sandie Marinoble, a 35-year veteran in the field of customer service, brings a breadth of experience to Client Retention.
Client retention Sandie MarinobleSandie and Jodi established Client Retention to fully support professionals in staying connected to their clients throughout the year.
Sandie has a diverse career background in human resources, banking, construction and telecommunications, through which she developed expertise in both long-range planning and business organization. Sandie thrives on challenging problems and works to solve them with creativity, ingenuity and expertise unsurpassed by any other standards. She also serves on the Leadership Team for the eWomenNetwork Sacramento, California Chapter.
Sandie also lends her incredible customer-service skills to everything she does. This quality has become deeply engrained and made her an outstanding example of what it means to truly serve one’s clientele. Working in the family restaurant business from an early age, she learned from her father that how you treat your customers will not only determine how much money you make, but how you feel at the end of the day.
This mindset, combined with her deep desire to add a personal touch in the world of business, makes Sandie the perfect resource for professionals who know the value of keeping in touch with their clients.

Jodi Riolo on LinkedinJodi Riolo on FacebookClient Retention on Twitter You can contact Sandie at
[email protected]


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