Holiday Greeting Card Season can be stressful. Get a jump on sending a business greeting card this holiday season if you act NOW!
We know what you are thinking — it’s only September!
It is hard to take the time away from your business to send a Thanksgiving or Christmas Card to your clients when you are juggling a full holiday schedule of family & business commitments. Set up your Thanksgiving or Christmas card mailing list now so you can worry about one less thing. There are just a few steps to complete your order.
If the Holiday card preparation and mailing process is just too time consuming, Client Retention can do it for you.
1) Prepare your contact list (to be kept completely confidential)
2) We will send you a selection of cards and greetings to choose from
3) Review your proof of your greeting card and check this project off your list! Don’t worry, we won’t send your holiday cards to your clients and customers now, they will be sent to arrive on time. The card arrives in a brightly colored envelope and looks like it came directly from you – we want you to get all the credit!
If you have a mailing list (yes, we are talking snail mail greeting cards), your next step is to choose a card and customize the message. They will have a personal touch with your signature, and be hand stamped not bulk mailed.
We look forward to helping you enhance your communications, strengthen your follow up, and build long-lasting relationships with your network.
It is so much easier to follow-up with clients when you have cards on hand and ready to send.
Save with special pricing on our Card of the month!
Every month we feature one of our fun and unique greeting cards at a special price. This gives you the opportunity to stock up on greeting cards you can send to clients or prospects. Your business information will be pre-printed on the inside, so it is just a matter of signing and addressing the envelope. This small effort will pay big dividends when it comes to letting someone know you care enough to send a card “just because”. Your business will stand above the rest if you send your card on non-holidays and without a sales pitch.
Purchase our card of the month and use it to connect with your clients this summer.
Simply place your order here, and your cards will arrive ready for you to sign and send. We include brightly colored envelopes so your card is sure to stand out in the mail pile.
Pricing on minimum purchase of 25 cards:
Verse only $1.25/card
Verse with custom contact info $1.50/card
This pricing does not include postage.
The verse inside the card reads:
When the need for my service pops up we’re here to help, lickety split. It will be refreshingly cool to work with you!
Client Retention specializes in managing mailing programs for all types of businesses. Your information is kept completely confidential, and we do not print our logo on your cards. We can hand-sign your cards and insert a gift card if you like. Our greeeting cards arrive as if you sent them yourself – your clients will never know unless you tell them!
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Order deadline for Thanksgiving Card “Do It For You” greeting card program is October 15.
Why order Thanksgiving cards in October? To get a good price of course! Cards sent through our “Do It For You Program” average less than $2 per card. And your contacts never have to know it came from us, because we keep our branding out your greeting cards. We will make sure those cards arrive on the date you specify!
Do you put off sending holiday greetings to your clients?
Good intentions don’t get the card in the mail, and an email is likely to get missed. Send a customized greeting card that reflects your business personality.
With our “Do It For You” greeting card program, you choose the card and verse, we print your business information in each card, and with your permission, each card is hand signed for you to add an extremely personal touch!
Order Deadline for “Do It For You” program is November 15.
Our name does not appear on the card, we are here to help You promote Your business relationships.
We can include your business card or a gift card with your greeting card – no extra charge.
We make sure the cards arrive on time – in a brightly colored envelope
If you would still rather mail cards to clients yourself, you can choose from our wide selection of quirky and unique greeting cards. Each month we feature a card with special pricing that you can have imprinted with your business name, and we mail you 25 greeting cards with brightly colored envelopes ready to send.
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Did you know that you stand to lose approximately 50% of satisfied customers within 5 years? It doesn’t matter where they went, they left you! Customer service skills count. Can you afford to lose these customers? The answer is an obvious no. We all know it’s a lot harder and a lot more costly to get a customer back once they’re gone, than it is to keep them once they’re yours. So why put your company through a costly process and rigorous churn to replace or win them back? Don’t lose any of them. Period. These customers are your revenue builders, they provide repeat business and referrals. To keep your customers, every interaction must be memorable, in a GOOD WAY! Exceptional customer service skills are directly attributable to customer retention. In case you need it, here’s a little help . . .
Starting Today, Use These Sizzling Customer Service Tips
Use your customer’s name at least 3 times in a conversation. Keep it natural sounding.
Stay away from canned or scripted language. This is extremely annoying and can be recognized in a heartbeat. Keep your conversation friendly, natural and interactive. We want to talk to someone that breathes and blinks.
You can’t actively listen to a customer and do other tasks. Stop what you’re doing and give them your full attention. Multi-task when you are not serving a customer.
Take ownership of your customers’ problem – even if you are not the cause of it. Don’t pass them all over the company so that they have to repeat their problem over and over again. This is a real customer destroyer. You could easily loose them here.
Go the extra mile for your customers instead of looking for shortcuts. Customers can tell the difference right away and will appreciate the time you spend with them.
A silent minute on the telephone seems like forever. When you are looking up information for customers, keep talking to them. Keep it natural. Refrain from saying, “So how’s your day going so far?” Seriously, this phrase has worn itself out.
Follow up with a courtesy call for every customer who was upset or had a difficult problem. Then do it again within 30 days. A necessary move on your part and a great relationship builder.
Take responsibility and fix a customer’s problem – OWN IT. Avoid the, “It’s not my job” attitude. Fix it so it stays fixed!
When said with sincerity, the words, “I’m sorry” can diffuse about 95% of most customer’s anger.Oh yes . . . listen, listen and then keep listening.
Terminate calls courteously and let your customer hang up first.
Don’t speak negatively about anyone in front of a customer that you wouldn’t say for the entire universe to hear. This could damage and destroy your reputation!
Make a sincere effort to remember personal details such as birthdays, their jobs, etc. This makes customers feel important. A good feeling.
Keep greeting or note cards in your desk. A card mailed (yes, the kind with a stamp) is more powerful and memorable than anything you could possibly send that is electronic. Another good feeling.
Do you have any bold tips you would like to share? Let us hear from you! Contact us . . .[email protected]
We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.
Picture this . . . You enter a room and it is filled with every customer you currently have in your entire customer base. Those are the only people in this room, and the room is jam-packed (yeah!). Now for the reality check and a shocking statistic. At some point in time, approximately 75% of your satisfied customers will leave that room and go to the competition. Scary thought, isn’t it? Can you afford to lose that many customers? Sure it happens over a period of time, but I don’t know of any company that could sustain that kind of a hit. Why put your company through that rigorous churn?
When your customers move on, here’s what you need to ask yourself . . .
How much revenue are you going to lose?
How much will it cost to get them back?
How much time will it take to get them back?
What is the game plan to win them back?
Who is going to work this game plan?
Why did they leave in the first place since our products and services are competitive?
Building customer loyalty and a business relationship is paramount if your want to retain each and every customer you have. Remember, you need these customers because they are your revenue builders, they provide repeat business and they give you referrals. Don’t lose any of them. Period.
10 Killer Customer Service Tips You Didn’t Learn in Training
Use your customer’s name at least 3 times in a conversation. Keep it natural sounding.
Take ownership of your customers’ problems – even if you are not the cause of them.
Go the extra mile for your customers instead of looking for shortcuts.
A minute on the telephone seems like forever. When you are looking up information for customers, keep talking to them. It’s an excellent time to build relationships.
Follow up with every customer who was upset or had a difficult problem.
Take responsibility and fix a customer’s problem – OWN IT. Avoid the, “It’s not my job” attitude.
Any time you blame someone else for poor service, YOUR credibility goes down.
Have you ever had good food at a restaurant but the customer service was terrible? Then, as you are walking out the door, the manager asks, “Did you enjoy your meal?”
Are you truthful or do you just want to leave and not look back? Most often we say nothing for several reasons.
We don’t want to complain
No one is going to listen
We feel nothing will change anyway
After all, you won’t be going back so what does it matter? It does matter. Actually, you are doing the restaurant a severe injustice by not talking about your negative experience to the manager. Do not be satisfied when you hear the word, “fine” because 65-85% of satisfied customers actually switch to the competition. It means the quality of service you are providing is either average or below average and your customers are on the fence. In other words, they are not loyal and will go elsewhere in a heartbeat. Satisfied customers are neutral and ready to bail. That is as clear as we can be.
Superior Customer Service should always be your goal!
Ever notice all the music around you?
It’s played in grocery stores, restaurants, elevators, doctors’ offices, nail salons, car dealerships, gas stations (yes, while you are pumping gas), business offices and even the parking lots! Is music in the workplace appropriate? You bet it is. Does music boost employee morale? Yes to that one too. Music plays a positive role in most of our lives personally and professionally.
Music acts as an important component in building a customer service culture in the workplace. Continue reading “Turn The Beat Around: Music In The Workplace”
The job interview process can be a bit like hopping on the merry-go-round at the park. Businesses ask, “do you have experience?” And of course, our thoughts were “how do we get experience if no one will hire us?” Can’t they see we are trainable and happy people?
If you are looking to fill any position within your organization, you owe it to yourself, your existing employees and most importantly to your customers, to hire happy people.