Holiday Greeting Card Season can be stressful. Get a jump on sending a business greeting card this holiday season if you act NOW!
We know what you are thinking — it’s only September!
It is hard to take the time away from your business to send a Thanksgiving or Christmas Card to your clients when you are juggling a full holiday schedule of family & business commitments. Set up your Thanksgiving or Christmas card mailing list now so you can worry about one less thing. There are just a few steps to complete your order.
If the Holiday card preparation and mailing process is just too time consuming, Client Retention can do it for you.
1) Prepare your contact list (to be kept completely confidential)
2) We will send you a selection of cards and greetings to choose from
3) Review your proof of your greeting card and check this project off your list!
Don’t worry, we won’t send your holiday cards to your clients and customers now, they will be sent to arrive on time. The card arrives in a brightly colored envelope and looks like it came directly from you – we want you to get all the credit!
If you have a mailing list (yes, we are talking snail mail greeting cards), your next step is to choose a card and customize the message. They will have a personal touch with your signature, and be hand stamped not bulk mailed.
We look forward to helping you enhance your communications, strengthen your follow up, and build long-lasting relationships with your network.
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Send them a customized Thank You card after the sale.
As your customer base grows, their lifetime value to your business increases, so it is important to say Thank You to continue standing out in their mind. Customer retention gives a better return on investment (ROI) and is cheaper compared to finding more new clients. When your customers have a good perception of your services, they are much more likely to give you a positive review.
Stay top of mind with your customers by sending a greeting card that says Thank You in a unique way. Since many of us experience “digital overload”, sending a card through the mail really gets noticed. By staying in touch in such a personal way, you can build a positive reputation with more customer reviews along with repeat business and more referrals.
You can purchase 25 cards with your choice of image and verse, and send them yourself. See our selection here.
If you ask, most of the time a happy client is glad to give you a review.
Or, you can send us your list, and we will take care of the mailing for you. Our recommended is your top 50 customers
Learn more here about our Thank You Card mailing programs.
You can read some of our customer reviews here.
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While pre-printed cards are cheaper, sending out customized business greeting cards sends the message that you value your clients enough to invest in them. It is also a good idea to make your company standout by adding your logo or any personalized messages that reflect the culture of your company. Anyone in sales will tell you, boosting client relationships that you already have is much more profitable than constantly seeking out new prospects.
Continue reading “Boosting Client Relationships with Customized Business Greeting Cards”
The importance of a client retention program in a business cannot be stressed enough by experts. Show clients you care! As every business owner knows, it is much easier to sell your product or service to an existing client than to a new one. Additionally, a study made by Bain and Co. showed that a 5% gain in customer retention can increase a business’ profit by as much as 75%.
Customer loyalty, however, is never guaranteed, not even among the most satisfied clientele. You have to constantly work on it through a client retention program that should include constant engagement; and constant engagement means making your clients and customers feel they are always on top of your priority list. Discounts, freebies, and other perks help create this impression. Well-crafted business greeting cards, however, provide that personal touch that show clients you can, and make them feel he or she is important to you.
Continue reading “Personalized Business Greeting Cards: Best Way to Show Clients You Care”
We’ve outlined some very important customer service tips that are basic, but valuable in achieving good customer relations and creating that needed customer experience.
Picture this . . .
You enter a room and it is filled with every customer you currently have in your entire customer base. Those are the only people in this room, and the room is jam-packed (yeah!). Now for the reality check and a shocking statistic.
At some point in time, approximately 75% of your satisfied customers will leave that room and go to the competition. Scary thought, isn’t it? Can you afford to lose that many customers? Sure it happens over a period of time, but I don’t know of any company that could sustain that kind of a hit.
Why put your company through that rigorous churn?
When your customers move on, here’s what you need to ask yourself . . .
- How much revenue are you going to lose?
- How much will it cost to get them back?
- How much time will it take to get them back?
- What is the game plan to win them back?
- Who is going to work this game plan?
- Why did they leave in the first place since our products and services are competitive?
Here’s the hard core fact:
Building customer loyalty and a business relationship is paramount if your want to retain each and every customer you have. Remember, you need these customers because they are your revenue builders, they provide repeat business and they give you referrals. Don’t lose any of them. Period.
10 Killer Customer Service Tips You Didn’t Learn in Training
- Use your customer’s name at least 3 times in a conversation. Keep it natural sounding.
- Take ownership of your customers’ problems – even if you are not the cause of them.
- Go the extra mile for your customers instead of looking for shortcuts.
- A minute on the telephone seems like forever. When you are looking up information for customers, keep talking to them. It’s an excellent time to build relationships.
- Follow up with every customer who was upset or had a difficult problem.
- Take responsibility and fix a customer’s problem – OWN IT. Avoid the, “It’s not my job” attitude.
- Any time you blame someone else for poor service, YOUR credibility goes down.
- When said with sincerity, “I’m Sorry” can diffuse about 95% of most customer’s anger.
- Terminate calls courteously and let your customer hang up first.
- Keep note cards in your desk. A hand-written note is more powerful and memorable than anything typed.
Bottom Line: Question: How do you keep your customers? Answer: By showing you care. It’s that simple.