Laughter breeds a positive work environment and improves customer service.
There are many rules and guidelines about appropriate communication with customers. Our vote is that laughter is the #1 rule which most improves customer service. In fact, laughter at work and a positive attitude go hand in hand.
Without these two qualities, the workplace is not only boring, you could actually lose employees and customers! Really, who wants to work everyday or do business with a grump? Grumpy and stress are close relatives.
So send a fun or quirky personal greeting card to your clients, and spread some positivity!
A recent survey said 90% of Americans live in a constant state of stress. YIKES, no wonder customers are treated poorly. A positive attitude and smiling is a huge leap on reducing that stress and improves customer service. Add a little fun and laughter and you will feel and see the difference. Continue reading “Laughter At Work is the #1 Rule in Customer Service”